Frequently Asked Questions

Everything you need to know about your Hawaiian Island Creations gear.

How long does shipping take for surfboards and heavy gear?

Standard shipping typically takes 5-7 business days. For oversized items like surfboards, we use specialized freight carriers to ensure safe delivery, which may take up to 10 business days depending on your location.

What is your return policy on apparel and accessories?

We offer a 30-day return window for all unworn apparel and unused accessories. Items must be in their original packaging with tags attached to qualify for a full refund.

Do you offer international shipping?

Yes, we ship our premium surf gear and apparel worldwide. International shipping rates and delivery times are calculated at checkout based on the destination country.

How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website.

Are your products covered by a warranty?

We stand by the quality of our equipment. All HIC surfboards and technical gear come with a limited manufacturer's warranty against structural defects for 90 days from the date of purchase.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.